How can I get Help?
It is stated that to use the Java applet, I need to have Java and can run applets,
how do I know that?
I've Java 1.3 installed on my browser, will that work?
I've Java 1.4 installed in Mac OS X but I only get Java 1.3 in Firefox or Internet Explorer. What's wrong?
I've Java 1.5 installed but the StainedGlass website kept saying that I do not have the correct version of Java installed, what should I do?
Can I still use the website without using Java applets?
Is there a preferred settings for my web browser so that my experience with the StainedGlass
website can be improved?
How can I find out if the OS and browser that I'm using are supported by the StainedGlass website?
What are the supported formats for the images?
Why do I see only gray squares in the upload applet?
How can I speed up the photo upload?
In the collage gallery page, we can assign three different modes to the collage, "Private", "Shared" and "Public", what are the differences?
How can I change my user profile or information?
How can I reset my password?
How do I save a copy of the StainedGlass collage to my desktop?
For security reasons, I do not want to use the email page provided by
the StainedGlass website, can I email the collage using my own email client?
Why did I get error when I try to upload collages to Flickr?
Why is the browser blank after I hit "Upload to flickr" button?
How do I use the Print Service?
How can I print the collage as a greeting cards or order custom gifts?
How can I print my collage at home?
How can I print my collage as a 8x10 or any other standard photo sizes?
How can I get Help?There are various ways to get help. You can click on the help link on each page. It explains
the main features on each page and provides an overview for the StainedGlass application.
Whenever applicable, there will be context sensitive tooltips. E.g. on the email page, you can
mouse over the input fields and a corresponding tooltip will appear. For new user, the startup help explains the steps involved in creating a StainedGlass collage.
There are also upload help and layout help providing instructions on how to upload photos and adjust the collage respectively.
If you do not find the help you need, please do not hesitate to send us your questions. You can do
so by clicking on the feedback link found at the footer on every page. It is stated that to use the Java applet, I need to have Java and can run applets,
how do I know that?You can click on the Applet Test link to find out if your browser is ready to run the
Java applet. If it is not successful, please click here .
This will get you to the Java Website, you can download and install the latest version of the Java Runtime Environment. You also need to check
that your web browser is Java enabled. I've Java 1.3 installed on my browser, will that work?Java 1.3 will work for the applets, just not as well as Java 1.4 or newer. For example, there is no drag-and-drop support for Mac IE and Mac Firefox 1.0.x. Anything older than Java 1.3 will not work at all.I've Java 1.4 installed in Mac OS X but I only get Java 1.3 in Firefox or Internet Explorer. What's wrong?Even if Java 1.4 is installed, it is only available in Safari and Firefox 1.5 and not in Internet Explorer or Firefox 1.0.x. This is a limitation of those browsers.I've Java 1.5 installed but the StainedGlass website kept telling me that I do not have the correct version of Java installed, what should I do?
This usually happened if you've switched back and forth between different versions of Java. For some reasons, IE won't load the correct Java version in the browser even if it shown you've the latest version in the Java Control Panel. Here are a couple of things that you can try (after quiting Internet Explorer):
1. Open the "Java Control Panel" ("Start->Control Panel->Java").
- Click on the "Advanved" tab
- Open "APPLET tag support"
- Uncheck the option "Internet Explorer", click "Apply"
- Check "Internet Explorer", click "Apply"
2. Open "Internet Options" (Start->Control Panel->Internet Options).
- Click on the "Advanced" tab
- Uncheck the option "Use JRE 1.5.0_XX for applet (requires restart)", click "Apply"
- Check "Use JRE 1.5.0_XX for applet (requires restart)", click "Apply"
3. Clear the cache.
Can I still use the website without using Java applets?Yes, you can use the alternative way to upload, adjust and print your collage. However, they will not
be as fast and as flexible as the applet interface.Is there a preferred settings for my web browser so that my experience with the StainedGlass
website can be improved?Yes, to ensure a satisfying experience with this website, please make sure that you have the followings "Enabled" in your browser settings:- JavaScript enabled, and
- Java enabled,
- Cookies enabled. How can I find out if the OS and browser that I'm using are supported by the StainedGlass website?We tested extensively on Mozilla FireFox and MS Internet Explorer on MS Windows as well as Safari and Mozilla FireFox on Apple Mac OS X.
If you experience problems with other browsers and OS platform, please send us your feedback.What are the supported formats for the images?The StainedGlass Collage website supports uploading of images in JPEG, JPG, GIF, PNG format. It supports TIFF in a
limited way and does not support RAW Photo format.Why do I see only gray squares in the upload applet?The applet slowly displays the image thumbnails. If no thumbnail appears after a while, the applet cannot read the file format. If you selected TIFF images, they might still work once they are uploaded, but otherwise this is an indication that your image format is not supported.How can I speed up the photo upload?With a typical DSL or cable modem connection, each 1 MB (3 megapixel) image will need about 30 seconds to upload. 800x600 images are about 1/6 the size and reduce the quality of the Stained Glass collage only slightly. The upload applet can reduce the size of the images for you.In the collage gallery page, we can assign three different modes to the collage, "Private", "Shared" and "Public", what are the differences?"Private" means only the owner can view the collage. "Shared" means the owner and the invited guests (via email) can view the collage. "Public"
means everyone can view it and that the StainedGlass website can feature it as one of the featured collages on its home page.How can I change my user profile or information?You can click on the Change Profile link on the home page.
The Change Information page allows you to update your name, password, applet preference and default sharing mode for the collage.How can I reset my password?You can click on the forgot password? link. This will lead you to the reset password page, you enter your registered email and a new password will be sent to that email account. After you receive your new password, you can change it to your desired password when you sign in.How do I save a copy of the StainedGlass collage to my desktop?Click on the link "Large Image" on the "My Collages->View" page to display the
High Resolution JPEG image of the StainedGlass collage, then right click on the image
and choose the appropriate menu option e.g. "Save Image As...".For security reasons, I do not want to use the email page provided by
the StainedGlass website, can I email the collage using my own email client?You can just send an email to yourself and forward the message. Alternatively,
click on the link "Large Image" to display the
JPEG image of the StainedGlass collage, then right click on the image
and choose the appropriate menu option e.g., "Send Image...".Why did I get error when I try to upload collages to Flickr?You might have used a name other than www.stainedglasscollage.com for our site. The connection to Flickr will not work with any other name but you can just sign in again. And if that doesn't work, try clearing your browsers cache, history and cookies.Why is the browser blank after I hit "Upload to flickr" button?After you hit the "Upload to flickr" button, all the selected collages will be uploaded. But sometimes Flickr doesn't refresh the page. Hence when the page becomes blank just hit refresh on the browser to see the uploaded photos. How do I use the Print Service?
The StainedGlass website is integrated with the Fujifilm Print Service which provides lab quality prints produced on crystal archive paper to last a lifetime.
When you place a print order, you will be able to select “same day pick up” services from a retailer near you, or mail back services to your home.
For best overall results, we recommend collages formatted to an 8x10 size for printing. If you order a single image print from your collection of My Photos, you will be offered the choice of 4x6, 5x7 or 8x10 sizes.
When you design your collage, if your intention is to print the collage, we recommend that you design it in an 8x10 size.
If you change the size after creating a collage, your collage will be reshuffled into a new aspect ratio and you may need to adjust your images.
Different sizes have different aspect ratios:
- 4x6 inches (aspect ratio is 4:6),
- 5x7 inches (aspect ratio is 5:7) and
- 8x10 inches (aspect ratio is 8:10).
How can I print the collage as a greeting cards or order custom gifts?
To print the collage as a greeting card or to order a custom gift, you can save a copy of the collage and visit our featured websites on the My Collages->Do More page.
How can I print my collage at home?
To print at home, you can save a copy of the StainedGlass collage (My Collages->View->Enlarge) and use one of your favorite image applications to print it. You might want to refer to this article on how to print photos on Windows.
How can I print my collage as a 8x10 or any other standard photo sizes?
First you should select the size of 8x10 when you generate the collage using the layout tool (My Collages->Layout). You can then use the integrated Fujifilm Print Service to order prints in the size of 8x10. To print at home, please save a copy of the StainedGlass collage (My Collages->View->Enlarge) and use a program such as Photo Printing Wizard (comes free with MS Windows) or iPhoto on Apple computers.
|
